| rev:text
| - ***** FI've NEGATIVE Stars *****
I will never recommend Directv after how I was treated recently. I signed up in October 2015, and was told I would receive free movie channels and free NFL ticket for 90 days. I called in January to cancel before my 90 day trial was up, and I stated that I never was abke to view he NFL Sunday Ticket, and that I wanted to cancel all of the promotional channels so my bill would not increase. My next bill showed an increase for the premium movie channels, so I called again. I also realized that there were extra charges for my second and third receivers that I didn't see previosly, so I cancelled one of them, and arranged to return the equipment. I ended up speaking with three different individuals, and spent more than two hours on tthe phone before the issue was resolved regarding the bill.
I had performance issues, but was told that it must be from my Internet service, which I purchased in a package along with DIRECTV, provided by CenturyLink. This issue was never resolved.
In June, I received a notice from Directv that NFL Sunday Ticket was starting again, and if I didn't cancel by 9/11 I would automatically be billed for $44.95 a month for 6 months. I called on July 5th and canceled, explaining that I never signed up for it to begin with, and how I had specifically addressed cancelling all promotional channels back in January. I thought the issue was resolved finally as I got off of the call.
My next bill arrived, and the charge for NFL SundayTicket was on there. This was still July, and the letter I received told me I could cancel up until September 11th. I called stated that I was being billed for NFL Sunday Ticket, and that I never ordered it in the first place. The representative told me that it would only be on the bill if I had ordered it, and not cancelled in time. I explained again what happened, and was told again that I was billed because I didn't cancel
The representative then tried to tell me that Directv had already paid NFL Ticket for the service, and I would have to call them to get tthe charge credited back to Directv and then I could get credit on my account for the charge. I asked for a supervisor who also told me it was my fault. I then told them to terminate my service, that I was done with DIRECTV
The supervisor wasn't able to do that for me, but inseam transferred me to another representative. This person tried to get me not to cancel, and when I told him that I was through dealing with DirecTV, he told me that I would be charged $280 for early termination. I told him I understand that I agreed to that when I signed up, but that I didn't feel they were providing the service that was their part of the agreement. He then stared an oratory on how customers are always trying to get out of paying the termination fees. I tried to interrupt and explain that I planned to pay the fee, but wanted him to document the complete reason why. He didn't stop for several minutes, and when he did I asked for his name, and he was silent. After 20 seconds or so, he asked if I was still there? I said I was, and kept trying to get him to respond to me. He asked again if I was there, and then stated the 800 number for DirecTV and told me to call back if I could hear him. I did call back so I could make sure the service was canceled, and to find out how to return the equipment, etc... I was told that the account already showed as being terminated, and was advised of the process and time line for final billing, and equipment return.
Several days later, I receive a box for sending back the equipment. Enclosed were instructions that specified the serial numbers of the equipment I was supposed to return, and how much I would be charged if they didn't receive each piece of equipment. In checking the serial numbers I saw that one of the units #s didn't match what their paperwork indicated. I called.....
I explained my concern, and was told to send the equipment anyway. I stayed that I wasn't comfortable doing that without something in writing to protect me from being billed as their paperwork indicated. The representative told me that she was unable to send an email, nor could her supervisor. She said her supervisor told her she could send another packing slip, but that I would only have 7 days to return tthe equipment. I was going to have difficulty doing that so I ended up sending the equipment back, based on my instinct that this one individual that I dealt with from DirecTV actually had the integrity to do as she said she would.
I hope I am right about her.
I know I made the right choice in not continuing to do business with DirecTV.
BUYER BEWARE!!!!!!!!
(This was sent to DirecTV, and posted in Yelp weeks later. I had already paid my early disconnect fees, and the prorated amount to close my account; however, they were paid through a combined billing with Century Link, and billed me through that account as if I was still a customer). What a crooked company!
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