The service department is the worse.
I can stand in front of the counter for 20 minutes. The staff shuffles papers, moves keys and no one acknowledges me. I receive the invisible man treatment.
During an oil change, fluids are supposed to be checked and replenished. I've been low on windshield washing fluid, power steering and brake fluid over the past year.
For anyone who uses them good luck. You either have a death wish or are optimistic.
I have tried to complain to management. No one calls or responds to email.