Heard there was a new thai restaurant in the neighbourhood and since I love thai food I went there today for the first time with two other friends for a late lunch.
Initial impression from walking in the restaurant was that it seemed like a young, relaxed environment- darkly lit with reggae music playing loudly. We were immediately greeted by friendly staff and seated at a great table in front of the large open windows which overlook Wellington Street.
I ordered a standard Pad-Thai with chicken. My friends ordered the Curry of the Day and Tofu Stir-fry.
My Pad-Thai was very sweet and overly saucy -tasting nothing like Pad-Thai.
My friend's curry of the day was uneventful and the tofu stir fry was basically vegetables in a bowl of broth. (It went uneaten).
When the waiter came by to collect our plates he didn't ask why my friend hadn't touched his stir fry, or much less if we had enjoyed our food or if we needed water, another drink.... anything?! Minutes later he was sitting at the bar himself!
More time had passed and finally another staff member came to our table to ask if we needed more water- at which time we asked for our bill. When he returned with the bill it - we were charged for the uneaten stir fry. It was explained that my friend hadn't eaten his stir fry and that our waiter hadn't questioned why he was returning a full bowl of uneaten food to the kitchen.... and to top it off, be charged for it. The staff member apologized for not knowing about what had happened. We never did see our original waiter again.
The whole experience was disappointing. If the service was better I would consider giving it another chance but considering we were practically the only customers there at 2:30 in the afternoon - I doubt it would be much better at dinner.