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  • Extremely unimpressed with the customer service at Spencer's. My husband and I just bought our first house so we went in to Spencer's looking for updated appliances. The salesperson in the store was very nice and got us what we wanted which was nice. Everything after the purchasing has been a nightmare. Our delivery guy was over an hour late to dropping off our appliances (didn't get to our house until after 7pm), he was very unprofessional, we asked him to unbox the appliances and haul the boxes away and he just opened them for us, which we could have done ourselves obviously. And to top it all off, our range was apparently damaged and wasn't delivered with everything else, which we weren't informed of until the delivery guy was at our house with everything else. I called to talk to someone about our experience (and find out when we're getting our range) and I informed the man on the phone of everything that happened and he seemed unbothered whatsoever and did nothing to help the situation. Needless to say, once we get our range we're never doing business with Spencer's again. Update; our range was supposed to be here today, I was told by 2 people yesterday that it would be delivered today because they "have a bunch in stock" and we got a call this morning that it won't be here until Monday. They also keep trying to charge us for installation that we did not have done on our appliances.
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