Online check in with a 5-minute wait time. Checked it at 1 minute wait. Sat for 20 minutes, several others came in, checked in and went through, they were online check-ins so I figured they did so before me.
One stylist a bit too chatty and upselling with a finished customer for a solid amount of time, going off topic a bit. At about 40 minutes of waiting a walk-in gets checked in and walked right to a chair, asked whats going on with the queue, looks like she deleted me when I confirmed my check in initially. She game a half-hearted apology of 'something wrong in the system' trying to shake blame off herself and go back to her chair. Would have been okay if she was genuine about her mistake. Couldn't get myself to support this location, won't be back.