I tried this place back when it opened about 4 years ago and was not that impressed. Since then, several people I know have tried the newest location in Strongsville and have had nothing but good stuff to say. So finally I made it back out. I must say the beer list was fabulous! Many beers I like and a few I've never had! Tried a new beer out of Dayton that was very delicious! Then we started with the truffle fries, which were tasty but after about three bites, found a hair which was very disturbing, it looked like it was a pet hair. The waiter, William, was concerned and attentive about the situation, made it clear it was taken off my bill and would send another out immediately! He then took caution over asking me when and if I was ready to order more food. We got the second round of fries, which we ate and enjoyed. I overcame the hair and ordered a naked burger, (which mainly means without the bun and limited toppings) and ordered it with avocado slices. It was a very tasty burger and super light bc it was without a bun and only lighter toppings. I also ordered a second beer and he only charged me 9 bucks for my burger. So although I give my experience a three, customer service and the way a bad situation was handled would be rated closer to a five!!!