On Sunday, July the 14th I took my car as I do once a month to their car wash. I selected the hand wash for $34.99. While my car was being washed my son and I had lunch as we always do. In total I spent about $55.. When my car was done the attendant gave me back my receipt and reminded me to hold on to it as they offer rain checks.
Well to my surprise when I went back on Wednesday, July the 17th they advised me that hand car washes do not qualify for a rain check. I know $34.99 is not a lot to spend on a car wash and at times I will spend up to $150 on a wash and wax. The attendant helping me did check with the manager and reiterated that the services I paid for three days ago did not come with a rain check.
In Arizona it is common practice for a car wash company to offer rain checks and this would have been the 1st time I utilized one. I will no longer take my car to this location for car washes and/or waxing. It is not about the money but the principle. It appears that the people at the back end of the car wash are not aligned with their management. This was truly poor customer service.
Now I am off to Classic Car Spa on Scottsdale Road.