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| - Our experience at Bricco last night started off as mediocre and escalated to abysmal by the end thanks to mediocre food and terrible customer service. I would not even bother to write this review right now had it not been for the manager who treated us so poorly at the end of our meal. (Get out of retail, dude!) I digress. My husband and I arrived first out of our large party. We ordered drinks (mead for me and beer for him) as well as the goat cheese and marinara appetizer. It was okay. I wouldn't get it again. We ordered food when our friends arrived. He got the crab cakes and I got the wedge salad and truffle fries. (I know, weird order, but nothing else looked that appealing to me.) Crab cakes were, again, just okay. The truffle fries were great! The wedge salad... Well, I'm not sure how you did it, Bricco -- but congrats on ruining a wedge salad with the overpowering dressing. I don't think anyone in our group ate everything on their plate. This is the part where it goes from mediocre to abysmal. I ordered the Botanical martini because the ingredients sounded like my ideal drink and I had enjoyed something similar at another restaurant before. It turned out to be basically a glass of straight-up gin and undrinkable. I stirred it. I added ice to it. Still undrinkable. Three people at our table tried it and confirmed this. We alerted the server who was very nice about it and took my drink away which was still 99% full. She said she would take it off our check. She quickly came back and said there was a disclaimer on the drink menu that they don't refund or return drinks so there was nothing she could do, and she asked her manager. I asked to see the menu, and sure enough.... It said at the top to "read ingredients and ask questions" because they do not refund or return drinks blah blah blah. We weren't happy, especially because we were already paying $70 for meals we didn't particularly enjoy. She could tell we weren't satisfied with this answer, so she went to get her manager. This guy was SO incredibly rude to us. He fought us tooth and nail over this $10 drink and even though he and the server were insisting there was "nothing they could do" -- turns out there was. He took the drink off of our check with no apology and terrible customer service. A smart solution would have been to give us a $10 gift card and a sincere apology. This gives the customer the impression they are getting the money refunded and guarantees either a second visit where the restaurant would STILL profit considerably or the card would simply collect dust in a wallet and would serve as a token of a restaurant trying to make it right. Just an idea. I wouldn't eat there again even if I were paid to do so, but maybe something like this can be put into place for future patrons.
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