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| - God I wanted to like this place. Regardless of my experience, the place is georgeous! Please read my letter to the spa below. I sent the letter and had no reply for over a month. When I contacted them again to see if it was received, I got a short email saying "sorry" and that i should come back and try it again. If they had customer service, they would really have something.
I had a spa appointment on February 19th, 2007. I was really excited about trying out the spa, since I almost chose the Sanctuary as a vacation several years ago, but ultimately decided on Canyon Ranch. I was also excited because I was hoping to find a great spa to use on my frequent visits to Scottsdale.
A couple days before my appointment I called and found out there was a yoga class at noon. I decided to attend the class since my appointments didn't begin until 2pm. After yoga I went to shower and water barely dripped out of the spout. I dressed and later was informed by the spa staff that there wasn't any water. Many clients opted for the hot tub. I had planned on ordering lunch before my appointments, but instead spent an hour and a half waiting to see if the water would come back on so I could hurry and shower. The water came back 15 minutes before my appointment. Unfortunately, there wasn't any hot water. I proceeded because I didn't want my therapist to have to massage me dirty. Now freezing, I sat in the freezing lounge. I went to my massage and although the massage room was warm, it took me a half hour to get warm enough to enjoy the experience. Unfortunately, the second half of the massage consisted of the maintenance men yelling back and fourth as they continued to tackle water issues outside. My second appointment was uncomfortable because my stomach growled the entire time.
I have to say, I almost didn't write this letter. When I travel to spas around the country I put the greatest priority on the actual services themselves. In this case my services were top notch. The aesthetician and massage therapist met my expectations. I also have to mention that the attendants in the spa were on top of every detail, water was always filled, bathrooms always clean and everything was in place. When I was leaving, an older woman asked me "how was everything?'" I explained my disappointment with the showers and she said understood. I also mentioned that the waiting area was so cold and she said that it is because they turn off the heat at night. OK, so why isn't the heat turned on in the morning? It was almost 2pm and no heat? Leaving the facility, I did notice that the heat had finally been turned on. Before I left I stopped by the bar hoping for a quick snack and the bartender took care of me with a hot chocolate made from scratch. I was finally warm. The bartender was my best experience.
I own a small business and I think it is very important to hear from my clientele. Like I said, I almost didn't write this letter because my treatments were wonderful. However, I can't help but imagine how nice it would have been to experience those very treatments after a hot shower, a good lunch in a warm lounge and without screaming repair men.
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