I am happy to say I had a very good experience with Hay's. One of my units wasn't blowing cold, so I called around a few of the higher rated places on yelp. I made the mistake of going with someone last year who wasn't on yelp, and I totally regretted it--the guy totally reamed me. Hay's was different-honest about their pricing and went above and beyond, even fixing a leak in one of my units the guy last year said he couldn't fix without being there while it was leaking (WTH?). So they fixed my unit, fixed the leak, tuned them both up, and because I signed up for their service plan, waived the trip fee. It's hard for me to know what is fair pricing as I don't have a lot of experience with HVAC repairs, but I feel like a I got a fair deal for all that they did while they were here.