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  • Posting for my mother who doesn't have a Yelp account... I was very disappointed with the customer service I received at the Frys 90th Street office. They did not have the car I requested and the Jeep SUV offered to me was not acceptable. I would not be comfortable driving a SUV. I was told they had no other cars and I could possibly wait for another car to be returned...unfortunately I did not get the man's name..he was an older guy with black hair. My nephew went to ask if another auto was available at another location and he was rudely told I'm speaking only to Margaret since the reservation is in her name. I asked if he could call another location to see if a similar car was available and he said he didn't know any phone numbers. In the meantime my nephew got in touch with customer service and they directed him to your Doubletree Resort on Scottsdale Road who had a car available. Joshua couldn't have been nicer. We were treated courteously and were on our way within 20 minutes. When your representative found out my nephew called customer service he said he wanted nothing to do with it and you can just handle it yourselves. This was my first time even renting a car. Next time I will think twice about renting from Budget. I think that customer service was terrible and confirmed auto reservations should be honored. If nothing is available I think your representative should do all he can to locate a vehicle for us and not leave us to find one on our own.
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