Coming to Zoes off Camelback has always been an OK experience. However, this time my co-worker and I went on our lunch break. The place is pretty dead as we beat the rush. 20 minutes pass and she still didn't have her food. She goes up to the register & shows the young lady her receipt and both my co-worker and the young lady see the order is ticketed & still waiting to be prepared at the window. The young lady shouts at the cooks "you forgot to prepare order #9" in front of all the customers that were there. My co-worker asked that the manager make it right. About 1 minute goes by and my co-worker gets her food. Simply delivered at the table with a "sorry about that" from the girl at the register. The manager never came over to address the situation and our lunch break was over by the time her food arrive. Horrible experience & lack of care for their customers.