When I called to make an appointment for a colonoscopy I was told my insurance would not cover the procedure. I had already checked and my insurance covers 100% of the procedure. When I informed the "Insurance Specialist", Mindy, she was extremely rude and condescending, insisting that she had 15 years experience and she knew I wasn't covered. I spoke to the office manager, Diane, who promised to look into it and get right back to me. When we hung up I called my insurance company who called Diane while I was on hold and informed her I was 100% covered for the colonoscopy. I didn't hear back from Diane for 10 days and when I did she was equally condescending and unappologetic. When I asked her why it took ten days to get back to me she said it was "just one of those things". If this is how the office works I have no confidence in the Dr's. So I Googled each of them individually and found enough to make up my mind that I will find another practice. I highly reccomend doing your homework on whats covered by your insurance and the backgrounds of those in this practice.