I don't love Pamela's and almost never went there when I lived in the 'Burgh. But at least, in the summer, there wasn't a long, annoying wait for the mediocre omelets and greasy crepes at this particular location. I have not visited since the remodel, which sounds atrocious.
I kind of like Pamela's potatoes, which are "lyonnaise" and taste like a decent hot German potato salad.