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  • I reserved a car for July 13 12pm to July 16 12pm.When my flight got delayed and I arrived late on the date of pick up, I had to wait for 25 minutes in the line for service. When I finally got to the counter, a gentleman named Willy(which I am not even sure if thats his name cuz his manager was not asure it thats was his name????I am not kidding!!)looked at my reservation printout.He said since my reservation was for a few hours ago,they dont have any car for me.He said he does have a car but it was at an additional $60. I said I want to talk to the manager.His response was, Sir, the manager would probably tell you the same thing. After insisting for 10 minutes, he went and spoke with her and came back and said"Sorry Sir, we dont have any cars for tonight". Not even if you pay a higher price.I insisted on talking to the manager.They made me walk to an outside booth to meet the manager since they did not want other customers to hear me speak.When I went to the booth outside, she made me wait for a few more minutes and then came Jeniffer, the station manager.She said she will go oyut of her way and reserve a car for me for tomorrow morning. And she suggested me to rent a cab ofcourse I would pay for the cab myself.She said she will do the reservation only if I am not the 'LETTER WRITING KIND'. This is my fir5st ever letter complaining about a service.Thanks to Jeniffer. BEWARE OF PAYLESS...Payless = cheap service = squeeze money from the customer at a later stage.
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