I'm always frustrated arriving here and having to wait in line to "check-in" and then check-in again to wait for the mani-pedi. The most frustrating, and frankly unacceptable thing about BotaBota is that I rarely get a nice looking polish on my nails. I learned today that they extend the life of their polish bottles by adding something to them. I know this causes the color to be thinner, requiring more coats, and looking streaked. I expect this from less expensive, walk-in places, but I don't expect it here. If you want to be considered one of the upscale spas, then behave like it! The view is beautiful but the place needs to be better managed.