Went in today with my mom for a pedicure. Both of us asked for the callus removal - knowing it was going to cost extra for this service. The lady doing my pedi scrubbed my feet with the pumice stone but never brought out the metal callus removal tool. My favorite part of a massage is the callus removal, I am pretty crazy about soft feet. Twice I asked her if she heard me say I wanted the callus removal and she said yes. As she was getting ready to start painting my nails I clarified again - and she said she had already done the callus removal with the pumice. I asked if she would use the metal tool and she said no, they were the same thing. I said in the past I had the other tool, pointed to it, and explained that I really liked it. She said "the stone was new" and just the same. In the mean time my mom had both the pumice stone and the other metal tool used. The two ladies sitting next to her who also asked for calls removal also had both tools used. I've gone to this salon before and not requested the callus removal and at the bare minimum the pumice was used, always at no extra charge. I didn't even no how to argue with her at this point since I had asked/clarified so many times. After a long summer in flip flops I really needed this service done. I've had mediocre service at this salon before and won't be returning in the future, even though it's only a half a mile from my house. They did a good job putting the nail polish on, but let's be honest I could do that at home. I don't pay for a pedicure just I get nail polish put on.