About: http://data.yelp.com/Review/id/6DJC8LrDNjpVe58Y9utuIA

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-12-27 00:00:00 (xsd:dateTime)
itemReviewed	West Elm
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	This review is about the West Elm Canada online store, which has been completely dysfunctional in my experience. On December 8, 2017, I ordered a chandelier for my wife for Christmas. My order was placed before the deadline so that delivery was guaranteed before Christmas. On December 18, I received a rug (that I had not ordered) instead of the chandelier that I had ordered. I called West Elm customer service at 6:00 p.m. on December 18 to report the issue. My calls were dropped three times after waiting on hold for a combined 3.5 hours. This was due to an issue with their phone system. I sent an email to customer service while I waited on hold, and that email has still never been answered. At 9:30 p.m., I got through to an agent who told me that my only option was to return the rug and that they could not send me the chandelier until they received the rug that they had sent me in error. I was also told that when the rug was received, their system would automatically be prompted to send me my actual order and to refund my shipping costs and apply a discount to my original credit card purchase. I returned the rug and West Elm received it on December 22, according to Canada Post's tracking system. I received no confirmation from West Elm that it was received and no indication that my chandelier had been sent or that any sort of refund/compensation was being provided (as agreed to on the phone on December 18). I called customer service again and was informed that their systems are not working properly and that the "automatic prompt" function was broken. Had I not called, I would have never received a refund or the item I originally ordered. In short, the Christmas gift I ordered has still not been sent to me. The money I paid has still not been refunded. I have spent 5 hours dealing with West Elm Canada's customer service, and there is still no guarantee that I will receive the item I purchased because stock is now low. I would not use West Elm Canada's online site until they have corrected the significant issues on their end. The agents I spoke to told me that they are aware of many similar issues and that they are trying to address them, but this has clearly not happened yet.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Andy

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