| rev:text
| - The United Airlines ticketing and gate agents (EXCEPT FOR ONE) at McCarran were HORRIFICALLY BAD. Hands-down, the worse experience that I have ever had with an airline. The THREE delayed flights were bad enough, but the "customer care", e.g., in the shape of a reprehensible nutjob that was an employee, Greg Bender, and the nonexistent management set a new bar for most-despisable airline.
I'm usually a Delta devotee, but the flights to Vegas for a work conference were so high I opted for UA. Big, big mistake. My flight out of CVG was delayed so much on 5/17 that I was going to miss my layover in Chicago. So UA rerouted me to HOUSTON and assured me that I would have plenty of time to catch my connection to McCarran. However, due to "mechanical" issues, all the passengers fairly roasted on the stationary plane for an hour. By the time we landed in Houston, I bolted out the door (thanks to the kindness of strangers who remained seated so that those with connections could deplane first). I ran through Houston, an airport I was unfamiliar with, and just managed to board before the gates closed.
On my flight home on 5/20, I received a text at 11:00 AM from UA that my 4:00PM flight had been delayed due to "late arriving aircraft". WTF?! I arrived at McCarran hoping to catch another flight, since my grandmother's visitation and funeral in OH were scheduled for the next day. And that is when the proverbial shyte hit the fan. A LINE of panicked passengers, all receiving messages of delayed or cancelled flights, waited as TWO check-in employees manned the desk. After I first argued with baggage that I would be missing my Denver connection (he literally argued with me that there was no way that I had a layover in Denver, until he finally bothered to doublecheck and see his argument was pointless and well, wrong), he directed me to one of the employees, the rude misanthrope known as Greg Bender. Yes, I bothered to learn his name. Yes, I bothered to look him up on LinkedIn, and yes, I will bother to complain to corporate (whatever good that accomplishes). This Greg Bender was a PSYCHOPATH. He literally YELLED repeatedly at the line of passengers. I don't know HOW Mr. Bender is a 30-year-employee with UA - all that demonstrates to me is (1) how hard-up they are for talent, or (2) how little they care about customer service. And really, this line of panicked passengers wasn't behaving badly, they weren't cussing or acting out, the worse that it got was one man complaining "What, is everyone on strike, or did all the employees quit?"
Where I take a huge issue is when I'm on my cell phone, waiting in line to speak specifically to the heinous Mr. Bender (directed to him by the argumentative baggage check employee, who assured me "Mr. Bender already knows about the Denver issue, so he is the one I want you to talk to"). I'm distracted discussing funeral and travel arrangements with my grieving dad and brother, when the Greg Bender maniac starts yelling at me because I'm crossing his invisible line that buttresses his power trip behind a screen. He almost swats/touches me as he angrily gesticulated for me to back up so that he can whip out his Velcro band and stanchion it, protecting his holy self away from us evil customers. IF THAT PORNO-'STACHED HATEFUL MAN WOULD HAVE TOUCHED ME OR HAD ANY CONTACT WITH MY PERSON IN HIS ANGER I WOULD HAVE LOST MY EVER-LOVING MIND. It took all the grace of Oprah, Jesus, Gandhi and Ina Garten for me to not scream at him at that point. AND, at 12:26 PM sharp, Mr. Bender decided he was done taking care of customers and strolled off with one final smirk at us. This man acted like a hateful, horrible horse's behind.
However, that was the best thing that happened to me all day, as instead I was waited on by the one redeeming good customer care employee, a man named Aquino, who was an angel of mercy, grace and competence. Mr. Aquino apologized to me nonstop, searched and researched and juggled schedules until he found me a much better flight with a much better airline. He personally called in to make sure that my bag would make the proper flight and airport even with the different airline. But seriously, my poor man, Aquino, had some sweaty twitchy manager whining and begging him nonstop at his elbow to stay past HIS 12:30 PM shift. And said sweaty, twitchy manager didn't even spare a cursory glance at the other poor passengers behind me who would be waiting still after the Angel Named Aquino left (and he needed to, the dear man deserved to leave that hellpit). Seriously, lady, jump in and help out instead of wringing your hands and then banging the door back into your office.
Seriously the most disgusting, pathetic, banal display of ineptitude and poor customer service I have been privy to in a LONG time. I've gotten better service at Walmart on Christmas Eve. I will NEVER, EVER take UA again.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)