Had a 7:30 dinner reservation. Seated on time, then sat completely ignored for the next 15 minutes - no server, no water, nothing. Went up to the desk to complain, was told that we would she would get someone immediately. Five more minutes, went back up and told them we were leaving. No apology, no acknowledgement that they screwed up. I think 20 minutes is plenty of time to have a server at least stop by and acknowledge our existence. We are new to the area and eat out a lot; trying this place for the first (and last) time. They lost a potential regular.