I moved out to the South West from the Centinial Hills area and wish I could have all receptionists from the Centinial Hills European Wax Center transfer over to this one. I adore Brandy my wax specialist but the receptionist are never friendly. I got reminded of the late policy after being 5 minutes late yet had to wait like 20 minutes for my appt. I'm tempted to drive across town to my previous European Wax Center in Centinial Hills. Lastly this place always calls me from a blocked number to confirm their appointments.