Reservation Experience: I was deeply disappointed with my reservation experience. I called to reserve a table for a party of 10. It was a B-day dinner for my friend from NYC. I was told that the restaurant was limiting the amount of ppl per reservation to 7 ppl max. In my shock I asked "well what times do you have?" The girl on the phone said we are pretty open from 6:30 on... So does this make sense? - you're not booked but you're limiting groups to no more than 7.
Essentially turning customers away.
I recently relocated here to Charlotte from NYC I have been to Maggiano's several times AND LOVED IT and even celebrated my birthday there this past July.
I was devastated and quite embarrassed to have to tell my friends that I was not able to get a table to accommodate us.
So sad Maggiano's There was no flexibility . Turning away customers & you're not even booked.