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| - I'll level with you, I worked closely within the facility across several of the programs which are offered for almost two years. To clarify, my opinions are solely my own and not reflective of the Longevity Sports Center or the Longevity Rehab businesses.
I recently made my move from Las Vegas to North Carolina because of my National Guard obligations and the transition/departure from the facility couldn't have been handled better by the management staff and the owner of the facility, Sha Rezai. Don't get me wrong, the facility has problems (what facility doesn't). As with any company, there's an ebb and flow with customer service. However, I found that most problems were misunderstandings that could oftentimes be handled with a kind word.
Which, on a related note, is very hard to do with Las Vegas residents. The majority of you are the most tactless, graceless, self-righteous and self-entitled people I have ever met in my life. Flame the fans of these anti-virtues with the competitive spirit brought on by your so-called "athleticism" or your vicarious living through your children of athletic competition and you become some of the most despicable people on the face of this great nation ('murica).
If you're still with me, here are some hints and tips on how to maximize your experience at LSC:
1. Don't be surprised to find that the employees of LSC are human. In fact, unarguably just as human as you. They err. Get over it.
2. Those humans make minimum wage. Yet, at most times give all they have because they love the facility (I adored it). And at times, get fed up just like you might at your workplace. Brush off bad customer service or handle it with the employee like an adult.
3. Soccer, in any of LSC's programs, is never serious enough for you to yell at, disrespect or even injure any fellow players, parents, children, patrons and especially referees.
4. Referees, no matter WHAT NATIONALITY, deserve your utmost respect in my opinion. They're essentially making just more than minimum wage and just because you paid to play doesn't make them any less human. Logically, why're yelling at someone who officiates games? There is no easier way to bias them even more than you already assume they are.
5. It amazes me that once a member becomes a member, they essentially know how the business is run. Like, they know just how much the electric bill is month-to-month to heat/cool the building, light it and etc. etc. Here's a hint, it's almost enough to buy a new car each month. I mean, like a cheap mini car, but a car nonetheless.
6. With that being said, don't get all butthurt when employees try to negate you from programs you haven't paid for or when you don't have a membership. I'm looking at you, guys who try to sneak into pickup soccer games. Yeah, I love free stuff and stealing, too but one doesn't come around very often and the other is illegal.
7. Your kids. Yeah, your shining, bright bundles of joy that you've brought up infancy. Sometimes, they're not awesome. LSC programs are not an hour of babysitting for you and dear ol significant other. Unless, it's a camp, then yeah, it's kind of babysitting. Control your kids. They stress LSC employees out when they act like demons.
8. SCHEDULING. I mean, any way you cut this, scheduling just sucks. It sucks for you, it sucks for the manager, it sucks for your kid. Delays in scheduling typically have a decent reason for occurring. This is an area where that grace thing could help everyone out. Though, as I mentioned Vegas residents are just remiss of this virtue. Ugh.
Am I biased? Yes and no, I love LSC and the mission and direction they are taking hence my dedication while working there. But I'm pretty unbiased as well being a consumer of their "product". Sometimes, the customer service is lackluster and the business model confuses you or irritates you. Work it out with a manager, they would love that.
My last point:
Don't use Yelp as some sounding board where you can b****h and moan and hide behind the veil of anonymity while shaking your angry little fist at the computer screen. You're just turning off potential customers that maybe aren't as thickheaded as you. For the third time, if you have a problem sort it out with a manager. They will consider you. That being said, my name is Justin Elmer Boyd Morton, I worked at LSC for two years as a Lil' Kicker's coach, youth coach and camp counselor and my email address is jmorton0292@hotmail.com. If you have any questions about LSC or even wanna attempt arguing with me about my points (as poor souls are drawn to do) feel free to shoot me something awesome.
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