I stayed at the Westin last weekend and was very pleased with my stay. I was told at check in (6pm) that my room wasn't ready, but they would try to work something out for me. I booked a deluxe room and was upgraded to a junior suite due to the inconvenience. This was part of my boyfriend's birthday present, so I was very pleased. The room was wonderful with a great view of the Key Bank building which was lit up at night. Check out was at 3pm which isn't too common. We took advantage of our late check out and visited Urban Farmer for brunch which was wonderful. The reason I couldn't give this 5 stars was the room service... very slow. Wish I could give the Westin 4.5 stars. I will be returning.