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| - So have you ever watched the television show Hell's Kitchen and seen the episodes where the food service takes 3 hours or so and you're thinking, "Good god, those poor poor people held hostage by incompetent chefs?"
Welcome to my Benihana experience.
We had a reservation on a Friday for 8:30pm for 2. We arrive, get seated promptly at a teppanyaki table with another couple celebrating their 8th wedding anniversary and a foursome celebrating a birthday for one of the girl's in the group. Our waitress comes over, we all place drink orders, lots of Sake. I had drunken whale, a few bottles of Kiran Ichiban are purchased. All of us are here to spend money and have fun.
So at this point it's around 9. Still no chef.
our waitress takes our order. I order the Rocky's choice, filet mignon and chicken. My partner gets the Splash N' Meadows, basically surf and turf. The girl next to us orders Yakisoba noodles and scallops. The waitress starts bringing us the early courses of our meal.
Good onion soup. It disapears quickly.
Good salad, also quickly gone.
More sake is had. We've spent quite a bit on alcohol at this point.
We get a newbie chef Im assuming. Im bummed cuz while weve been waiting Ive seen 3 other teppanyaki shows and services end, so Im thinking maybe there's a snafu and thats why its taking a bit. I try to let it go. My partner goes to the bathroom for a minute the chef comes out and his knife show or what was supposed to be lasts about 10 seconds. She's like I missed it?! Mind you the table next to us, their knife show was about a few minutes long and was really cool. Ours was flip spatula 3 times ok Im in a rush since youve been waiting.
Ok, strike 1. We HAVE been waiting. Don't rush through the fun stuff just to get caught up cuz you were dicking around.
He screws up the onion volcano 3 times. Were cheering him on to get it right but seriously *I* can do this trick. But Im jumping ahead.
It takes him like half an hour to do the rice and veggies. He's clearly in the weeds where he;s cooking one thing at a time even thought there's 7 different orders. He cooks one entire groups steaks before he gets to us, all the while leaving veggies on a plate or the side of the table only mixing them in once we're like ok stop youre gonna go over. He screws up the birthday girl's steak order as well done instead of medium and puts it on her plate anyway then makes her another steak and makes the rest wait. He overcooks the girl next to us scallops til they're singed hockey pucks.
He plants butter on the table and it splashes on my arms and over the girl's chiffon blouse.
It's about 11:00pm now and he's barely finishing the girl's yakisoba.
Yes. ELEVEN PM. The restaurants closed. The cleaning people are there and our food is BARELY getting ready to serve.
My food was ok. I destroyed it because I was starving. But the rice was under seasoned and had some raw veg, the onions were overcooked and greasy. I stopped him on my steak and lucked out that it wasnt overcooked like my chicken was.
The manager then comes over and comps chiffon girl's meal, which means that their order which was close to 500-600 was on the manager. But then only offers me half of after I clearly hear her comp the guests next to us. I was spending about 150, that's chintz, pure and simple.
If youre going to comp half the guests for the same experience, then comp everyone we were all spending a lot of money. I wouldve even come back if that had happened.
So yeah we're offered half off the next group is comped and we still have a dessert course coming. Needless to say, were not going to eat one more course in a closed restaurant when its past 11pm and our reservation was at 8:30pm.
I think what sucked was the rushing through the fun stuff and then he was in the weeds after and overcooking everything for fear of making more mistakes.
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