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  • Checked in at 1130 on Saturday July 1. Was promptly given the opportunity to make a copayment and provide insurance information by an efficient, well-staffed front waiting area. We specifically asked about wait time, as there was an errand that had to be done by 1. "no problem, you should be out by then". It's now 130 PM. We flagged down an IT consultant walking around the hall at about 110, and he found a doctor and told us we were "next". Consider the dynamic....they're going to make sure they get their copay, with an efficient staff to take care of business. Asking a direct question about wait time does not elicit a candid answer. Our option now is to leave after two hours with no care - and start the exercise of "is it worth it to fight to get the copay back" - or continue to wait. And wait. I'd like to share a comment on the care received, but it's now 138 and I'm here with an iPhone, a relative with a medical issue, and an opportunity to contemplate the meaning of the word "patient" in the patient care being offered at this establishment. It's now 145, and sitting here at UMC Quick Care, I'm beginning to wonder if the English language has passed me by. I kind of remember learning the definition of the word "Quick" somewhere during elementary school, but what I'm experiencing doesn't really fit in with that definition. So I googled the word "quick", and google says that it means "moving fast or doing something in a short time". Maybe I don't have a grasp of the words "a short time". Have to contemplate that. Ok, we're now moving past 150 and we're now at 1:53. I realize I haven't used colons in the previous times I've posted, but I'm sure I have time for proper punctuation moving forward. The IT technician is still wandering the hall, so if we have an issue with the computer booting up or the connection to the server malfunctioning, we should be in great shape. I'm thinking that maybe my earlier musings may have been off base. I was centering on the word "quick", and wondering if there was a new definition. Now I'm thinking of the word "care" in Quick Care. As in "it's now pushing two-and-a-half hours since you checked in, and we care. Or don't. I'll leave that to the interpretation of you, the reader.
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