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  • My bathroom was all plugged up -- toilet, bath, sink -- to main line, which was still clear. To their credit, Pompeii's came on a Saturday and attempted to clear it. No luck. Snake could not make enough turns. They would have run a camera from the street, but couldn't find the clean out in the front yard. On Monday, the city (BV) came out and identified where the clean out was. Pompeii's returned and put a camera in from the front yard, but could not determine anything. They concluded that the pipe was broken under the basement floor and the next step was to break up the concrete basement floor and do a repair. I called Killeen's in Westlake who explained why Pompeii's snake got stuck and proposed a simpler solution. Cut the pipe ABOVE the basement floor, snake from there and install a clean out for future use. Brilliant! Clean and running free now! My biggest problem with Pompeii's was the negative attitude on their tech's part (Dave) and their outdated camera equipment. Dave kept telling me why he wasn't being successful, not suggesting ways to clear my stoppage. For the record, the blockage was NOT where Pompeii's thought it was, so breaking up the floor would not have been done at the right spot! Killeens had newer, better equipment that worked!
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