The process to cancel the membership is a HEADACHE. I moved across town a month ago and still in the process of trying to cancel my membership. Between calling back and forth to there 3rd party service and the gym i have been on half an hour holds and the manager is apparently always busy and will call me back but its been 3 hrs and i called twice and still havent spoke to the manage or received a call back. As for the gym, you pay for what you get. Its cheap, has what you need to get a good work out and the service sucks. Theres better gyms with great customer services that a few dollars more. Once i cancel, i will never be a member of EOS again. Glad to have moved to LVAC gym!!!!!