Let me preface this review by saying that I believe food service is at least half about customer service. That is where I think Espresso Royale falls way short.
Make fun of Starbucks employees all you want, but I, for one appreciate a little friendliness with my coffee. Every time I go in to Espresso Royale in the 200 block, I feel as though I am a nuisance to the person behind the counter. She never smiles or says hello. Usually a short "what would you like?" I've tried to brush it off, but it's irritating!
I like their prices, and the proximity to my work, but I think I'll seek caffeine elsewhere from now on. Lord knows there are enough coffee shops in the area...