When you first call 702-369-0200 you have the HUGE displeasure of speaking to Tanya, the most rude, condescending, disrespectful, secretary!! She will not listen to what you have to say and just transfers you to scheduling. Scheduling rings non stop for over 5 minutes. So you hang up and get Tanya again who actually gets an attitude with you. She talks down to you like you are child and doesn't take into consideration you are contacting her because you are losing your vision, not only does she not take it into consideration, she doesn't care, she laughs and transfers you again to scheduling where you have to sit for another 5 minutes listening to ringing. So finally when you hang up and go off on her asking for her supervisor, she then directs you to some other line where it is just a recording for over 10 minutes! I do not think it takes over 10 minutes to get a supervisor at this place and they really need to hire people that are not so rude.