Overpriced, under-informed, not at all what a "small business" should be. This place has somehow opened shop in a location near "the neighborhood," disguised itself as a mom 'n pop shop then went to provide minimum-wage service and charge more than Sport Chalet.
I went into the shop because one of my retainers in the lower bracket was shredded. The worker had no idea what I was talking about until he opened the catalog. He tried to sell me a cartridge style part for $45-$60. When I asked him how to shop for it he just said "you need to bring the bike in." What is this, a car dealership?
Went down the road to Bob's Bikeshop in Scottsdale (McDowell and Miller) got the parts for $3.50, owner offered to grease it up for me, taught me how to install it, and told me how to shop for the cartridge style one if I want to switch.
Skip this pretentious dump.