Food was extremely late, we waited a very long time. Waiter came to say 5 minutes but it took another hour. Manager explained that they got busy due to the influx of people. However the place was not full and restaurants should really be prepared for "at-capacity" seating. We were there on the 27th at night. The burgers were mostly well when they were supposed to be medium. One of us even received the wrong burger but accepted it anyway cause we were hungry. How can you screw up a burger? It was a glorified McDonalds burger. The lamb was terrible, lacked flavour and the meat wasn't very fresh. Very underwhelming. Food came cold. Waiter offered us desserts on the house to make up for it but even that took a long time and manager explained that we weren't each really getting desserts for free, it was a bit confusing and embarrassing. Just felt the whole experience involved the manager apologizing. Such a disaster. On the other hand, the fries and the donuts were great but it did not make up for the lack of service and the lack of passion and love behind the food. Also, the menu prices are different online vs. in the restaurant and are more expensive by $3. Some items on the website such as the ribs were not even offered. Please update your website! This restaurant was great a few years ago, what happened?