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  • Bahahaha, no way. Just avoid, too many great places in North Olmsted to dine at. I have my whole "experience" noted here, feel free to scroll to the bottom to see what three months of trying to help RR earns. ---Had my original experience 2016/02/13. Basically, they screwed up my order, and after contacting them with my list of concerns, they gave me a gift card to purchase my meal the way I ordered it the first time, as well as stated they are sending these issues to the branch to correct. "I have alerted both the 4949 Great Northern Blvd. Red Robin as well as their Regional Operations Director to this experience so that they may utilize your comments to help us strive to do better on your next visit. For the frustration this caused you I am sending you a gift card in the amount of $15.00. I hope that you will give us another chance to replace your past experience with a much better one!" ---2016/03/09; Almost a month later, I thought for SURE they have had time to get their stuff together. NOPE. Posted my update, and I got another message from RR on 2016/03/10... On Yelp, Jen K. said "Thanks for taking the time to share your review with us, we appreciate your feedback. It sounds like we missed the mark here and we'd like to follow up with you. Please send over your email address/phone number so we can connect directly. Thanks for the help! Jen K. Red Robin" ---2016/03/12; "Thank you for taking the time to let us know about your recent visit to Red Robin. It is our sincere wish for all of our guests to have fantastic experience while they are with us, by providing a fun, friendly atmosphere and expedient service during your visit. I am very sorry that on your last visit with us the phone call did not go through and the bathroom was not clean. I am sincerely sorry to hear that you had this experience but I am glad that besides the pickles your food was correct. Thank you for sharing your comments so I can inform the location about this. I have alerted both the 4949 Great Northern Blvd. Red Robin as well as their Regional Operations Director to this experience so that they may utilize your comments to help us strive to do better on your next visit. Thank you for taking the time to share your comments. Kimberly Moore" My response, same day... "Kimberly, What concerns me is that my second last visit (to this store) was my third bad experience at a Red Robin this year. I sent in my first Yelp review, and a month later not much has changed. Yes, my food was correct this time (I don't count missing a pickle as "wrong.") but otherwise the issues that were brought up were not addressed. The only fix was that the lock to the stall now functions. I don't use Yelp as a weapon, nor do I want anything from your company. I just had fun experiences here as a child, and always enjoyed Red Robin- but as I am spending money on myself and my companions, and as I grow a family, I am seeing more and more issues with your restaurants around the state. This concerns me, and I hope that this time the facility addresses the issues and makes a better experience for the customers. Kind regards, Steven K" ---2016/03/17; I then received this email... "Hello Steven K, Thanks for contacting us, I am glad that you have shared this with us. Would you like to receive contact from the location as well? Please let me know if you have further questions. Thank you, Kimberly Moore" Which earned this response... "Kimberly, I guess my email 5 days ago wasn't clear. Why haven't these issues been resolved in a months time?" ---2016/03/19; I received this email... "Hello Steven K, I do not know as I do not work in the location. I can share this with the location and can address you further. Remember to swipe your card or enter your phone number on your robin™ table top device to earn and redeem your rewards. Don't forget to manage your Royalty Rewards, simply log on to your account at https://royalty.redrobin.com/ and choose which reward you wish to redeem next. It is as simple as Yummm® Please let me know if you have further questions. Thank you, Kimberly Moore" Are you kidding me? ------------------------------------ 2016/05/07; So, what happened today when I stopped in? Even though there was tons of seating inside, they had a lot of guests waiting. I assume it wasn't a giant party as no one was talking, and everyone was very casually dressed. Went to the restrooms, and nothing has changed. Toilet paper dispenser is still jacked up, sink is still a flipping sprinkler system, floor and counter was sopping wet (that's what happens when a sink is blasting water, and one jumps back!), and still no paper towels. I've been trying to help Red Robin to do the very basics in safety and sanitation, but I guess I've helped someone else. When someone slips and falls on the Slip and Slide floor in their, they'll have proof of three months of negligence.
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