Did I wait 45 minutes to talk to someone - yes.
BUT - that wait was worth it when all my needs and concerns were absolutely cared for by Anthony Clements with ease! He was great for communication and being helpful. He was personable and made the time with him fun and enjoyable and as a result I now have a new phone on Sprint and left t-mobile after years and years of using them.
When you wait... please know .... you are waiting cause they take the time with their clients!
I will go back .. ensure I have plenty of time... and know I'm cared for.