This isn't our normal boarding spot for our pups, and after this experience it certainly isn't going to become it either!! We used it in the first place because of an awesome groupon special, but the customer service is pathetic! An issue came up with the groupon while we were trying to pick up the dogs, and the clerk said she needed to have the manager handle it. Except the manager doesn't start work for another 3 hours. So what, we are just supposed to wait around, or drive back across town 3 hours later? We paid the full price and decided to dispute the charges later, but I have called back 3 times since and I am always told the person we need to speak to isn't working?? Does he never work??
We will go back to Doggie District next time. Our pups always come home happy from there and the service is 5 Star!