We love this restaurant. We prefer to do takeout as the environment is a bit crazy since their grand opening. The wait hasn't been too bad, but the process of building your bowl can be a little overwhelming for a first-timer. If you're unfamiliar with the setup, it lends to an uncomfortable interaction of trying to order while a) speaking louder than the music and over the plastic barrier, a-la Subway style, and b) trying to determine what the heck the toppings or ingredients are! After ordering once or twice, you'll get the hang of it.
The ingredients always taste fresh and both times we've gone, we've really enjoyed our meals. The prices feel reasonable, too.
My recommendation is to start with the half salad half rice base and go from there.