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| - We just returned home from our meal at your restaurant in Chandler and I must say I am completely disappointed.
I get that you don't have your A Team working on a Monday night, but there were several tables in there along with three couples eating and drinking at the bar. One server a bartender and three other guys were handling all the serving of food and clearing/bussing tables etc.
Some of our friends had beaten us there as we were running a little late, so they had already started on appetizers and drinks. We arrived and were asked quite quickly if we wanted drinks, so we placed that order and perused the menu.
I ordered the Chopped salad and calamari, my wife had the Pasta Bolognese and our daughter ordered pasta with alfredo sauce...this is where the decent service stopped. I look back at the photos we took right before we left, and see the appetizer plates still left on the table, along with most everyone's dinner plates. I think back to the waiter serving my calamari and dumping it all over the table...our waiting a minimum of 10 minutes for our second round of drinks and then wondering where he was when everyone was completely dry at the end of the meal, typically where a waiter would do an upsell of dessert or after dinner drinks, but he didn't show.
On to the food...the calamari...the pieces that were cooked properly were actually alright, but that was only half of the order. My salad had a total of 5 blue cheese crumbles and the equivalent of a half slice of bacon chopped up and tossed in with the flavorless dressing. The lettuce was chopped up so small that it may have well been shredded. The whole thing was flavorless to the point I was adding dried chili pepper, cheese, salt, pepper...basically anything that would add any flavor. The alfredo sauce was half and half cream mixed with some parmesan or asiago, and that was it. If I were at Geno's pizza, I would have expected the same, but we were at some new exciting eclectic Italian place sitting amongst restaurants like the Brickyard and Vintage 95, so the 'authentic sauce' should be at least better than my 7 year old daughter can put together...even she knows about the balance of cream, butter and garlic and might even think to add some white wine into the blend if she was really trying to impress. Ok...I get it, that was the meal for the kid (the one that eats sushi, pho and bulgogi on the regular...the one that enjoys her brussel sprouts with a side of pan seared pancetta)...so onto the other adult meal...the bolognese. By definition, this should have been an amazing mixture of finely chopped onions, carrots, beef and pork, blended with an appropriate amount of fresh tomatoes, garlic and other spices so as to not have us believe it was from a can, however what we got would actually have tasted better had it started with a base of Prego. It came out absolutely dry. Additionally, for the price, it should probably be more than the 4-6 ounces of pasta that she received, although if it actually had any sort of palatable flavor, that might have been enough...it certainly was not compensated by the dry and flavorless bread.
Luckily some other folks at the table had wisely chosen the pizza, which as far as I could tell, they enjoyed very much.
Please, for the sake of those that enjoy flavorful food, change your sign to say Hot Pizza and stop attempting to create dishes your staff has no business serving.
Perhaps pass this onto your chef at the Chandler location...it looks like it has good reviews.
http://allrecipes.com/recipe/217378/moms-spaghetti-bolognese/
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