My morning needed a pickup, so I thought I would change things up and an Americano was the perfect solution, but it was delivered so full that I could not hold it in my hands.
I could not drink it nor could I put it down. Unfortunately, this led me to making a big mess in front of the pickup zone inside the store. Yikes! An accident waiting to happen for another guest. I asked for help and the three ladies behind the counter looked at me like I was stopping the Super Bowl. No help was forthcoming. In fact they were quite rude to me leaving me essentially stranded without an offer of help or another drink. I left without my coffee and a huge mess in the floor. Not what I had in mind. :(
Please train the staff to have just a bit more concern for the customer experience, You never know who is coming threw the door for a cup of Americano. It could be the CEO of a company the when left with a bad 1st impression, will tell all associates..