Very professional and I would have no problems with recommending this place and using them again in the future when the need arises. While no one wishes to lose a pet it is good to know that arrangements can be made by phone to accommodate your often busy life, or even through your vet. Kurt seemed concerned for our needs and followed through on his commitments in very timely manner and was very understanding every step of the way. The package I received with the remains of my pet was very nice and while I wish we didn't have to part having a nice remembrance of her is very comforting.