We should have known when we first spoke to salesman "Don". He didn't know what he was talking about when we started asking about installation timing. My wife and I went in person to the store and Russell helped us. He was very knowledgeable and took a lot of time to make sure we got what we wanted. He is such a good guy, he gave the sale to "Don" since we spoke to him first.
We paid in full and made sure that both my wife's and mine contact numbers were on file. "Don" was supposed to call the night before and confirm the installation. He didn't! When I called in he said they didn't have our contact numbers. They sure did use our credit card number easy enough.
The installers arrived and the carpet seems to be installed properly. The problem arose when they said they forgot their vacuum, said sorry and left a huge mess. The large carpet chunks and left over fibers would have destroyed our own vacuum if I hadn't had a shop-vac.
When we called the installation supervisor, he never called us back. We finally called back and got through to someone other than a voice mail and they offered us a $100 coupon toward future purchases. We will never go back there. The carpet quality was good, Russell was wonderful, but everything else was very disappointing.