These guys are all about customer service. They responded promptly to my email inquiry and once I got there were very helpful with getting me the right bike, a map and information about my destination. The store has all the gear you need to outfit yourself for a trip (or if you are interested they also do tours) I originally hoped to do a tour, but actually going it solo was fine. I felt comfortable on the bike and on the route to Hoover Dam. So if you are anywhere near Las Vegas get yourself out to Boulder City and look these guys up. They will treat you right.