One of the most horrific customer service I've ever received in years, I initially booked an appointment 3 weeks ago...came in today for my facial appointment that was set for 6:00pm, upon an hour early arrival...sat down waiting to be called, not even 30 seconds of sitting, the man who appears to be the owner that works in the reception told me, "Lisa canceled your appointment"...I was never informed in regards to this matter prior arriving, nor calls received that my appointment was canceled, I was beyond furious with such great disappointment and beyond upsetting, luckily I'm patient, but this certainly triggered me!!! Such a waste of time and driving. Never coming back, This place deserves -5 Stars!