I haven't tried that many Italian restaurants in Charlotte yet, but this one is the best so far. Low lighting creates a classic, relaxing atmosphere that is also suitable for families (meals can be served family style if you like). The classic dishes are fantastic, but I haven't had great luck with the more original dishes (pork with grapes, while it sounded good on the menu, was not so tasty after all). My food did come out burned once, but the waiter responded so apologetically and the turn around on a new dish was so fast that it didn't matter. The manager came by shortly after as well and I think my meal was free - customer service here is key. It reminded me that a mistake in the kitchen won't ruin your meal if the people who work there care enough to fix it (looking at you Cabo Fish Taco!)