Took a chance on this place based on the reviews. They were able to book me same day which was great. Don't remember my hair dressers name but she was super nice. The shampoo/conditioner they use smells amazing. I just got a simple stright-across trim. I will say I was a bit annoyed when she was finished and handed me the mirror it was visibly crooked. I had to ask her to touch it up which was a little odd...because again, it was visibly crooked. I feel like she should have got it right then handed over the mirror rather than having me ask her to touch it up. She was really nice about it though.