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  • I am constantly in awe of the abysmal customer service at this location. After putting a video game on hold via phone, I stopped in to pick it up, not realizing that for the brilliant team working at this location, simply directing me to a pickup desk would be an almost impossible task. After being sent to customer service by the guy at the front of the store directing customers, I was passive aggressively insulted by the incompetent bimbo at the customer service desk who then tried to make me stand in line for the cash register because she couldn't process the thought that I was already told on the phone that my item wouldn't be there. Which I had literally JUST told her. Upon realizing that this dumb slut had no idea what to do when asked for a game that was reserved by phone 20 minutes prior, I decided to go to web order pick up to see if they might help. When I arrived, I was promptly greeted by the SAME GUY FROM BEFORE who was half directing traffic, and half doing web order pickup, neither of which he did particularly well. I then repeated the EXACT same thing as before, and he said "oh when you said you reserved it by phone I didn't realize you had actually already reserved it, you'll need to go to the pickup desk over there." For the love of all things holy, you didn't understand that I had reserved it when I said "I called 20 mins ago and reserved a game that I need to pick up" ?!?!? Please just save us all some misery and kill yourself now. I'll even give you $20 to do it! This is the last time I ever shop here. Clueless, asshole staff who can't even process a simple thought make this hell hole a truly angering experience - who knew that simply buying a video game could leave you incensed with rage! I beg all the staff to please, drink the Koo-Aid. I made it with extra sugar, just for you :)
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