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  • Super disappointed with the service the service at this facility. When I initially set up my appointment the receptionist said the my appointment would be at 7:30, then I get a call a day before my appointment from another receptionist stating that I wouldn't have to be there until 7:45. This morning while I'm on my way I get a call at 7:30am & get told that I'm late for my appointment. When I explained to the receptionist what happened, she asked how long it would take me to get there. I told her I would be there at 7:45 the time I was told. When I arrive I don't fill out any paper work they immediately rush me to the back since she said I was "late". Started at 7:45 ended at 9:30 because the tech said I kept moving, and I could be In a lot of pain and not noticing it. She asked me to reschedule for later today because someone else was waiting due to me not arriving on time in front of the other patient waiting in hallway chair. I scheduled for 8:45 the same day. so this time I leave early to avoid the same issue from this morning, to only get a call from facility to tell me that my 8:30 appointment needed to be pushed back because the person getting their scans is really in pain and asked if I could come in around 9:15 PM. I'm definitely understanding that someone else is in pain, since I can relate, but why couldn't the person behind me this morning wait, instead of making me drive another 25 min for the rest of my 20 min scan. What a disappointment! I wouldn't recommend this place and I will definitely make it a point to complain to my specialist that referred me here so he can be more careful about the customer service and where he refers his patients.
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