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| - I've been going to this total wine pretty much since it opened. Although I've never been too big a fan of their customer service, I still continue to stock up on my wine and beer here because they have great prices and an awesome selection. One time, I was told to purchase a certain bottle of Chardonnay by one of the associates and he stated that I should really like it. When I got home and had a glass, it was probably the most disgusting thing I've ever had. On my next visit to total wine, I communicated to the gentleman who suggested it to me that I did not care for it. He had said if I had brought that bottle back rather than throwing it out, they would have replaced it with something else. Knowing this, the next time, and yes there was a next time, I got a bad bottle of wine I returned it to the store and exchanged it with no issues. It almost tasted like it had already been open for days I think the term for that is oxidized? Fast-forward several months later, I had purchased a bottle of Sterling Vineyards Cabernet Sauvignon from Napa Valley. I've had this wine dozens of times before and I've always enjoyed it. It's not cheap at $27 a bottle. When I got it home, I poured a glass tasted it and it tasted like rubbing alcohol. Again not sure the term but I think it's oxidized. So, I headed back to the store to attempt to exchange it for something else. The manager I spoke to, and of course I can't remember his name, told me "there's nothing we can do". No exchange, no refunds, not even an I'm sorry, nothing literally nothing this guy did nothing. You could've at least give me a coupon or something! I've spent thousands of dollars here and I am completely offended by the way that I was treated. If you buy a $27 a bottle of wine and you take it home and the product is bad somebody should take care of that and not just brush me off like oh I guess you're just sol very disappointed and probably need to find a different place to shop for my beer and wine
UPDATE
Changing my review from two stars to one star. The customer service at this location is atrocious. I was there recently making a purchase when a large sign fell on me ripping my earring out of my ear and cutting my wrist. When I brought this to the attention of the manager his only response was do you want a bandaid? I didn't realize my earring was missing until after I had left. When I went back to retrieve my earring a couple of days later I was greeted with the same terrible customer service. The woman that I spoke with when I was trying to explain the situation to her told me I have no idea what you're talking about and rolled her eyes. I can't keep going back it's just not worth the headache and then treated like this. Next time something may fall on me and actually hurt me and nobody will care. I didn't get a single I'm sorry not a smile nothing.
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