I hate chain stores. I wish I could find a local place.
First - I get in there and it is always so messy. There is no rhyme or reason or organization to the store.
Second - Once I get my fabric, I have to wait twenty minutes for it to get cut. I get so upset when people have questions and they walk up to the fabric cutters and steal them away. We are all waiting in line, please tell them you CANNOT help them.
Third - I was told to buy supplies for a class. I wasted $10 after paying $17.50 for the class on materials that ended up being provided for me.
I find that I get overwhelmed when I go there. The workers tend to be knowledgeable on basic ideas, but I have been "helped" right into three wrong purchases. One left me with the wrong needles, the wrong thread and an overpriced option. I just wish that some of the prerequisite for working at Jo-Ann's was actual knowledge of sewing, crafts and the products.
Oh corporate America, one day I will escape your sewing store.