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| - I decided to see if my initial service was beginners luck and surprise, surprise- it was!
I was due for a fill and found they had time to do a pedi as well so I decided to do both.
I got seated right away at the pedi tub and soaking comfortably when without notice a lady starts filing down my finger nails, no, 'hey wassup girl, can I start on your fill while she does your pedi!?' Nope, nothing. Then the two techs start having a conversation in Vietnamese not acknowledging me once, not asking how short to cut down my toe nails (she cut them very short) and the gem on my nail fill didn't fix an obvious break and proceeded to add acrylic to the damaged nail and started filing away at them not asking me how I like them shaped!
I ended up with very short, rounded toenails and squarish round acrylics. This is not what I wanted and when I told her prior to leave them in a natural square shape, she proceeded to tell me that's what they were! NOPE! I am familiar will all nail shapes from stilleto to coffin or ballerina and everything in between. Mine resembled square with the corners completely rounded off, but semi almond without the pointy tip! WTF! I was so pissed and told her that I wasn't happy!
She proceeds to paint my fingers even though she knew that I was unimpressed did such a crappy job that you can see where the first coat brush strokes were! The toe nails were no better, my cuticles had nail polish all over them and the polish was applied too thick.
At this point I'm ever so pissed because I know I have to go back home and re-paint everything again!
I get up and pay and they try to tack on another $10 for nail polish! Am I fucking out of my mind to think that NAILPOLISH should be included in a nail service!? I question them as to the pricing as it is nowhere on their menu and the one girl says its $10 extra because it's considered a polish change!!! I came in without polish on my nails and proceed to ask, where does it say that? She struggles to find it on their menu and proceeds to look for it on a poster board on which only indicated pricing for shellac and nail art- I say 'listen, I will pay $5 for the nail polish because some places charge that but for you to say I have to pay an additional $5 because it's a 'polish change' is ridiculous-' she gets all flustered and three other girls from the back show up and try to figure out the pricing. There is only one who thinks to call the owner and see what's up- no answer.
Begrudgingly she charges me for the fill and pedi minus $5 (I still tipped 15%) and the other ladies are talking amongst themselves in Vietnamese about the posted menu. Am I wrong in thinking that the cost of nail polish application costs half the price of a fill is ludicrous? What happened to the service industry in Calgary!
I leave and decide that's the last time I go. I despise it when people try to screw me out of a few dollars- be upfront with me and I will be a loyal client, but fuck with the bull be prepared for the horns!
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