The food is okay, nothing special.
The service is slow.
But this is what got me. I went in for lunch with a friend on Tuesday. My friend and I split the bill. We each paid around $15.00 with tip. The waitress took at least 20 minutes to bring us our check.
The next day I checked my back account and noticed I was charged twice two different amounts.
I called and spoke with Chris(manager) who told me it might have been because the waitress pressed the wrong number and tried to cancel the transaction and it should be reversed by Friday. I called Friday to tell him the charge was not reversed. He looked into it and told me the waitress charged we wrong because she forgot to take off the free cannoli for our birthday.
So she charged my card again after removing the the cannoli.
Before I could get my money back j had to prove to him that my friend paid(thanks corporate), which she did.
So after a week in a half since my original visit I finally got my money back.
Chris did a wonderful job handling this situation. He stayed in contact with me for every step and was sincerely apologetic. He's the only reason this store didn't get one star.